Terms of service

Welcome to Tenace, and thank you for choosing our products. These Terms of Purchase Service govern your relationship with Tenace when making purchases through our website. We ask that you read these terms carefully before making a purchase. By making a purchase on our website, you accept and agree to be bound by these terms.

1. Purchase Process:

1.1. Accurate Information: You must provide accurate and complete information when making a purchase, including your name, shipping address, contact information and payment details.

1.2. Order Confirmation: After making a purchase, you will receive an order confirmation email with details of your purchase. This confirmation does not imply acceptance of your order, but simply confirms that we have received it.

1.3. Order Acceptance: Acceptance of your order and the formation of a purchase contract occurs when we send you a shipping confirmation by email. We reserve the right to refuse or cancel any order for various reasons, such as problems with payment information or product availability.

2. Pricing and Payment:

2.1. Prices: The prices of our products are shown on the website. We reserve the right to change prices at any time. The prices on the website at the time of purchase will be the prices that apply to your order.

2.2. Payment Methods: We accept several payment methods, which will be indicated in the checkout process. All payments are processed securely.

3. Shipping and Delivery:

3.1. Shipping Costs: Shipping costs are detailed during the checkout process and may vary depending on location and shipping method selected.

3.2. Delivery Time: We make every effort to deliver your products within the estimated delivery time indicated in the checkout process. However, delivery times are approximate and may be affected by circumstances beyond our control.

4. Returns and Refunds:

Please see our Returns Policy for detailed information on returns and refunds.

5. Intellectual Property:

Tenace products, including logos, designs and content, are protected by intellectual property rights. You may not copy, reproduce or distribute our products without permission.

6. Privacy:

Your privacy is important to us. Please see our Privacy Policy for information on how we handle your personal data.

7. Changes to Terms:

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting on the Website. We encourage you to periodically review these terms.

Thank you for choosing Tenace. We are committed to providing you with quality products and exceptional service. If you have any questions or concerns, please do not hesitate to contact us through the means provided on our website.