Refund policy
At Tenace, our priority is your satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help you with our simple return process.
Return Period: You have 14 days from the date of delivery to request a return.
Return Conditions:
- The item must be in its original condition, unused and with all original tags and packaging.
- To ensure safety and hygiene, products such as mouthguards and direct skin contact products cannot be returned unless they are defective.
Returns Process: To initiate a return, please follow these steps:
- Contact us through our customer service to request a return authorization.
- Once your return is approved, we will provide you with detailed instructions on how to ship the product back to us.
- Be sure to pack the item securely and include all original accessories and documentation.
- As soon as we receive and review your returned item, we will process your refund or send a replacement, depending on your preference.
Refunds: Refunds will be processed in the original payment method and may take 5 to 10 business days to be reflected in your account, depending on the financial institution.
Return Costs: Return shipping costs are to be borne by the customer, unless the item is defective or there has been an error in shipping.
Customer Service: Our customer service team is on hand to help you with any questions or concerns you may have about returns. Please do not hesitate to contact us.
At Tenace, we strive to provide high quality products and exceptional service. If you ever need to make a return, we are here to make the process easy for you - thank you for trusting us with your sports and martial arts needs!